Privacy Policy

Welcome, fright fans and haunters, to The Horror Dome Sales Shop’s Privacy Policy. Just as we protect your payment details with crypt-keeper level security, we’re committed to safeguarding your personal information as you browse our collection of terrifying treasures.

This policy explains how we collect, use, and protect your information when you visit halloweengearhub.com or make purchases from our horrifyingly good selection of animatronics, props, and costumes.

By using our site, you acknowledge the practices described in this policy. If you have any questions that aren’t answered here, our support ghouls are standing by to assist.

As you navigate our haunted marketplace, we may collect the following types of information:

Personal Information You Provide:

• Contact details (name, email address, shipping address) when you make a purchase or create an account
• Payment information processed through our secure payment gateways (Visa, MasterCard, JCB, PayPal)
• Communications with our support team
• Preferences and interests related to horror collectibles and Halloween decorations

Information Collected Automatically:

• Device information (IP address, browser type, device characteristics)
• Usage data (pages visited, products viewed, time spent on site)
• Location data (general geographic region for shipping and tax purposes)

We use your information to enhance your haunting shopping experience:

• Process your orders for animatronic zombies, alien masks, and other terrifying props
• Provide customer support when something goes “bump in the night” with your transaction
• Send order confirmations and shipping updates (including tracking numbers to stalk your delivery)
• Personalize your experience with recommendations based on your horror preferences
• Improve our website and product offerings based on how customers navigate our collection
• Send marketing communications (only if you’ve opted in) about new frightful products and seasonal promotions
• Prevent fraud and enhance the security of our crypt… err, website

We value your trust and don’t sell your personal information to third parties. However, we may share information with:

• Payment processors (Visa, MasterCard, JCB, PayPal) to complete your transactions
• Shipping carriers to deliver your horrors to your door
• Service providers who help us operate our website and business (always under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights and safety

We may share aggregated, non-personally identifiable information with partners for analytical purposes—like which animatronic creatures are most popular in different regions (excluding Asia and remote areas where we don’t ship).

Your financial safety is our crypt-keeper’s priority. We implement appropriate security measures to protect your information:

• All payment transactions are encrypted using advanced SSL technology
• We do not store your complete payment details on our servers
• Personal information is stored on secure servers with limited access
• We regularly monitor our systems for vulnerabilities and attacks

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

You have rights regarding your personal information, including:

• Access: Request details about the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a copy of your data in a machine-readable format

To exercise these rights, contact us at [email protected]. We’ll respond to legitimate requests within the timeframe required by applicable law.

You can also manage your cookie preferences through your browser settings (see Section 6).

Like any modern haunted marketplace, we use cookies and similar technologies:

Types of Cookies We Use:

• Essential Cookies: Required for basic functions like adding items to your cart and checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements based on your interests

You can control cookies through your browser settings. However, disabling certain cookies may impact your experience on our site—like preventing you from adding that life-sized animatronic clown to your cart.

We may also use third-party analytics services (like Google Analytics) to help us understand how customers use our site. These services may collect information about your interactions with our website.

The Horror Dome operates from Austin, Texas, USA. If you’re accessing our site from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.

While we primarily serve customers in North America and Europe (with some exceptions), we ensure appropriate safeguards are in place for international data transfers as required by applicable laws.

Our website is not intended for children under 13 (or 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

While our animatronic zombies and alien masks might delight horror fans of all ages, our website is designed for purchase by adults.

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We’ll post the updated policy on our website with a revised “Last Updated” date.

For material changes, we may notify you through email or a prominent notice on our website before the changes become effective.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, contact our support ghouls:

We’ll investigate and attempt to resolve any complaints regarding our use and disclosure of personal information.