1. What products do you offer?
We specialize in high-quality horror and Halloween products, including Animatronic Zombies, Alien Masks, Animated Decorations, Clown Costumes, Christmas Decorations, and much more. Our collection is designed to terrify and delight horror enthusiasts, haunters, and collectors.
2. Where do you ship?
We ship worldwide, excluding Asia and a few remote areas due to logistical constraints. Based in Austin, Texas, we deliver nightmares globally!
3. What are your shipping options and costs?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch.
4. How long does processing take?
Orders are processed within 1-2 business days. Our team meticulously checks each item to ensure quality before dispatch.
5. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
6. What is your return policy?
If you’re not completely satisfied, you can initiate a return within 15 days of receiving your order. Contact our support team at [email protected] to get started.
7. How can I contact customer support?
For any questions or issues, email us at [email protected]. We’re here to help!
8. Are your products suitable for outdoor use?
Many of our products, like Animatronic Zombies and Animated Decorations, are designed for both indoor and outdoor use. Check individual product descriptions for specific details.
9. Do you offer discounts or promotions?
Yes! We offer free shipping on orders over $50. Keep an eye on our website for seasonal promotions and discounts.
10. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.